Booking & Course Structure

Group mat Pilates classes are offered as structured courses, booked two months at a time to support consistency and progressive learning.

Places are limited and allocated on a first-come, first-served basis. Priority booking is given to existing clients.

Classes are not offered as drop-ins.
Occasionally, a current client may book and pay for an additional session, subject to availability.

All bookings are made via email.

 

Payment

Payment is required in full before the start of the course.

Accepted payment methods:

• Cash

• BACS transfer

Your place on the course is not confirmed until payment has been received.

 

Cancellations, Refunds & Missed Sessions

Once a course has started, no refunds are available, including for missed sessions.

Missed classes may be:

• Caught up at another venue within the same current course period, subject to space availability, or

• Forfeited if no suitable space is available

Missed sessions cannot be carried forward to future courses.

Clients may not send a friend or family member to attend a class in their place as a one-off.

 

Class Numbers & Changes

Courses require a minimum number of participants to run. In the event of low enrolment, I reserve the right to cancel or postpone a course with appropriate notice. In such cases, a refund or credit will be offered.

 

Health, Safety & Medical Information

Clients must disclose all injuries, medical conditions, pregnancy, or changes in health prior to participating.

All clients are required to complete a health questionnaire before attending group mat classes.

Please note:

• Pilates is not a substitute for physiotherapy or medical treatment

• I do not diagnose injuries or medical conditions

• Group classes are not suitable for acute injuries or post-injury rehabilitation requiring hands-on support

• Participation is at your own risk

• Clients must stop exercising immediately if they experience pain, dizziness, or discomfort and inform the instructor

 

Illness & Contagious Conditions

For the wellbeing of all participants and the instructor, please do not attend class if you are unwell, including:

• Colds

• COVID-19

• Flu or other contagious conditions

Missed sessions due to illness fall under the standard missed session policy above.

 

Venue & Hall Etiquette

As classes are held in shared village hall spaces, clients are expected to be respectful of the venue, equipment, and other users.

Please:

• Arrive on time and allow sessions to start and finish promptly

• Keep personal belongings tidy and out of walkways

• Ensure children, guests, and pets do not attend unless expressly permitted

• Use any provided equipment with care

 

What to Wear & Bring

To ensure a safe and comfortable class:

• Wear comfortable, appropriate gym clothing that allows movement and is not overly baggy

• Hair must be tied back

• Grip socks are recommended (bare feet are acceptable unless stated otherwise)

• Bring your own mat, if you have a tennis ball/spiky ball bring that too

• Bring water and keep bottles away from mats and walkways

 

Weather & Unforeseen Circumstances

In the event of bad weather or circumstances that make travel or venue use unsafe, classes may be cancelled or moved online via Zoom. Clients will be notified as early as possible.

 

Policy Acknowledgement

By booking and attending a group mat Pilates course, clients acknowledge and agree to these policies. Policies may be updated from time to time, and continued participation constitutes acceptance of any changes.